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FAQ

Frequently Asked Questions:

• Is your product natural?    Yes, our product is 100% natural>
• Are trees harmed when making your products?   No. Only the tips of the trees are used. Our product is fully sustainable.
• How do I light my incense? Make sure it is fully lit on the end. Let flame linger for a minute or so! Blow on the end once it is lit until it is an even glow.
• How long will it take to ship my product? 1-2 weeks (2 weeks in the late fall due to volume of orders).
• Do you drop ship? Yes-please provide information. There is a charge for shipping.
• What if I am unsatisfied with an item? Please call us at 1-800-524-0546
• Who owns Paine Products? Paine Products is a family owned business and is the third family to ownthe business.