Frequently Asked Questions:

  • Is your product natural? 
    • Yes, our product is 100% natural.
  • Are trees harmed when making your products?  
    • No. Only the tips of the trees are used. Our product is fully sustainable.
  • How do I light my incense?
    • Make sure it is fully lit on the end. Let flame linger for a minute or so! Blow on the end once it is lit until it is an even glow.
  • How long will it take to ship my product?
    • 1-2 weeks (2 weeks in the late fall due to volume of orders).
  • Do you drop ship?
    • Yes-please provide information. There is a charge for shipping.
  • What if I am unsatisfied with an item?
    • Please call us at 1-800-524-0546
  • Who owns Paine Products?
    • Paine Products is a family owned business and is the third family to own the business.
  • Do you Ship Internationaly?
    • Please call 1-207-782-0931  or e-mail us at orders @paineproducts.com to place an order outside the USA. Our web site is for domestic U.S. orders due to the differential in shipping charges.